- Rates are subject to 15.5% service charge and tax.
- Check-in: 2pm | Check-out: 12noon. Early check-in and Late check-out may be organized and is subject to availability (extra cost may apply).
- Private Chef service is available upon request at extra charge; Chef shopping service and pre-arrival shopping service is available at grocery bill + 15% handling fee; All meals (breakfast, lunch, dinner, floating breakfast) can be arranged in advance at extra charge
- Extra bed is available at USD 45 nett per person per night.
- Complimentary one baby cot and baby high chair available. Additional baby cot is charged at USD 10 per unit per day and additional high chair is charged at USD 5 per unit per day.
SECURITY DEPOSIT
A security deposit may be payable to the villa prior to arrival at the Property. The standard security deposit required for each Property is stated in the Property description; however, the Owner has the right to impose different requirements on a case by case basis. Access to the Property may be refused if security deposit is not paid in full. When the security deposit is required to be paid in cash, or when a non-standard security deposit applies, The villa will inform the Guest in advance of the amount payable and any other conditions.
The security deposit will normally be refunded at the end of the rental period, after deducting the cost of replacement or repair for any loss or damage to the Property or its surroundings or contents caused during the Rental Period. The cost of replacement for any loss or damage to the Property or its surroundings or contents will be based on the property’s inventory pricing as determined by the villa or the Owner or Owner’s Representative. If this cost cannot be reasonably determined prior to the Guest’s departure, The villa or the Owner or the Owner’s Representative is entitled to withhold a reasonable estimate from the Guest’s security deposit, and will return any balance to the Guest as soon as possible after the actual cost has been determined. If the cost of replacement or repair for any loss or damage to the Property or its surroundings or contents caused during the Rental Period is above the security deposit amount, the Guest is fully liable to pay the remaining cost.
The security deposit cannot be used to offset any outstanding payments or expenses incurred by the Guest during their stay (e.g. spa, food etc). The Guest is responsible for the payment of these expenses.
CANCELLATIONS
If the Guest wishes to cancel a confirmed booking, written notice of cancellation must be sent to The villa. All cancellation notices received by The villa will be acknowledged in writing. It is strongly recommended that the Guest and all members of the guest’s party purchase trip cancellation insurance.
Cancellation of a booking includes but is not limited to:
● Cancellation of one or more days of a booking;
● An amendment of a booking so that none of the dates of the booking once amended fall within the same dates that originally constituted the booking;
● Failure of all Guests to provide the required documentation on arrival (e.g. Passports or suitable identification); and
● Attempt by the Guest, their party or visitors to hold an event at the Property in breach of these Terms and Conditions or breach of any rules applicable to the Guest’s chosen Property.
In the event that the Guest cancels a confirmed booking, the following cancellation fees will generally apply:
● 20% of the total rental amount will be forfeited if the cancellation is made more than 60 days before the start of the rental period
● 50% of the total rental amount will be forfeited if the cancellation is made between 30 and 60 days before the start of the rental period
● 100% of the total rental amount will be forfeited if the cancellation is made between 1 and 29 days before the start of the rental period.
The applicable amount will be deducted from the deposit and moneys paid, and The villa will refund any remaining balance to the Guest.
Note: Rates quoted refer to the maximum occupancy of the villa, as shown in the provided publication and invoice. The number of persons (adults and children) staying at the Property must not exceed the maximum number of sleeping places indicated in the booking confirmation and reservation voucher, unless specifically authorized in writing. Exceeding the number may invalidate any insurance policy on the Property. Entry or access to the Property may be refused or limited where the number of guests exceeds the stated requirement.